Privacy Policy

Last updated: October 2024

1. Introduction

We respect your privacy.
This Privacy Policy explains how Navi+ (“we”, “the App”, “the Service”) collects, uses, and protects personal information when you use Navi+ products and services on platforms such as Shopify, WordPress, WooCommerce, Wix, Webflow, Squarespace, and other self-hosted websites.

By using Navi+, you agree to this Privacy Policy.

2. Scope

This Policy applies to three types of users:

  1. Website owners (Merchants) – who install or manage Navi+ on their websites.
  2. Website visitors or customers – who interact with a site using Navi+.
  3. Partners or developers – who integrate or extend Navi+ through APIs or connected apps.

3. Information We Collect

a. Information you provide

  • Name, email address, country, and (optional) business information.
  • Configuration and customization data you create while using Navi+.

b. Information collected automatically

  • IP address, device type, browser, language, and timezone.
  • Cookies and logs used for performance, analytics, and security.
  • Usage data such as page visits, menu clicks, and load times.

c. Information from third-party platforms

  • Data shared by integrated platforms (Shopify, Lemon Squeezy, Wix, etc.) for authentication and connection.
  • Navi+ never stores payment information or passwords.

4. How We Use Your Information

We use your data to:

  • Operate and deliver Navi+ services.
  • Improve performance, design, and user experience.
  • Provide customer support and respond to requests.
  • Send service-related updates or notifications.
  • Comply with legal or security obligations.

We do not sell or share your personal data with third parties for marketing or commercial purposes.

5. Data Sharing

We only share information when necessary:

  • With infrastructure providers such as AWS and Cloudflare for data hosting and content delivery.
  • With payment platforms such as Shopify Payments or Lemon Squeezy for secure transactions.
  • With government authorities when required by law or to protect the rights and safety of Navi+ and its users.

All third-party providers comply with international data protection standards (GDPR, ISO 27001, CCPA).

6. Data Retention

  • We retain your data while you actively use the Service.
  • When your account is closed, Navi+ will delete or anonymize all personal information within 90 days.
  • Some technical logs or aggregated analytics may be kept longer for security or auditing purposes.

7. Your Rights

You have the right to:

  • Request access to the personal data Navi+ holds about you.
  • Request correction or deletion of your information.
  • Withdraw consent or object to further data processing.

To exercise these rights, please contact us at: [email protected]

8. Data Security

We use advanced security measures to protect your information, including:

  • SSL/TLS encryption for all data transmission.
  • Hosting on internationally certified infrastructure (AWS, Cloudflare).
  • Restricted internal access and continuous system monitoring.

However, no method of transmission or storage is 100% secure.
By using Navi+, you acknowledge that we are not liable for breaches beyond our reasonable control.

9. International Data Transfers

Your data may be processed on servers located in Singapore, the United States, Canada, or Europe, depending on AWS or Cloudflare data center locations.
By using Navi+, you consent to this transfer and processing under internationally recognized privacy frameworks.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or our operations.
The most recent update date will always appear at the top of this page.
For material changes, we will notify users via email or on our website.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Email: [email protected]
Website: https://naviplus.io